Customer Support
We're here when you need us.
Real answers from real people. We respond to every message within 1 business day.
Send a Message
Use our contact form to describe your issue or question. We'll respond within 1 business day with a clear, helpful answer.
Contact UsBrowse the FAQ
Quick answers to the most common questions about our tools, assessments, billing, and account access.
View FAQChat with Sara
Our AI assistant Sara can answer questions about our products, help you choose the right tool, and explain how AI can help your business.
Chat with SaraCommon support topics
Download & Access Issues
If you purchased a tool but can't access your download, email us with your order number and we'll resolve it within a few hours.
Assessment Questions
Questions about your AI Readiness Assessment results or recommendations? Reply to your results email or use the contact form — your 30-day support window is included.
Billing & Refunds
For billing questions, receipt requests, or refund requests, contact us with your order details. Refunds on digital tools are processed within 3–5 business days.
Technical Issues
If something on the site isn't working as expected, let us know. Include a description of what you were trying to do and what happened instead.
We respond to all support requests within 1 business day, Monday through Friday.
hello@clearpathaipro.com